Responsible Gaming at 8kk — Your Wellbeing Comes First

8kk is strictly an adults-only platform. You must be 18 years of age or older to register, deposit, and play on 8kk. 18+ This requirement is non-negotiable and applies to all players across Bangladesh regardless of the game type — casino, slots, live dealer, sports betting, or any other product offered on our platform.

During the registration process, all players are required to confirm that they meet the minimum age requirement. This declaration is reinforced by our Know Your Customer (KYC) verification process, which requires players to submit government-issued identification — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — before their account is fully activated for real-money play.

Our verification team reviews submitted documents typically within 24 hours of submission. Until verification is complete, withdrawals from the account are not permitted. This process ensures that 8kk maintains a fully age-verified player base and that no underage individual can access real-money gambling services.

If you are the parent or guardian of a minor and are concerned they may have accessed gambling content: Please contact our support team immediately at [email protected] via live chat. We will investigate the account in question promptly, freeze any activity, and take appropriate corrective action including full account closure and refund of any deposits made by the minor where verification confirms their age.

Self-exclusion is a formal arrangement in which a player requests that 8kk block access to their account for a defined period of time. It is designed for players who feel that they need a break from gambling and want a reliable external barrier to support that decision. Self-exclusion at 8kk is free, immediate to request, and confidential.

Available self-exclusion periods:

• 30 days — a short cooling-off break for players who feel their play has become more frequent than they would like.
• 90 days — a medium-term break to allow a player to reflect, seek support, and re-evaluate their relationship with gambling.
• 180 days (6 months) — a longer break for players experiencing more significant concerns about their gambling behaviour.
• 12 months (1 year) — an extended exclusion for players who need a prolonged period away from the platform.
• Permanent exclusion — an indefinite, irrevocable exclusion for players who have decided they do not wish to gamble again. Permanent exclusion cannot be reversed.

How to request self-exclusion: You can request self-exclusion at any time by contacting our 24/7 live chat support team on the platform, or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Your account will be locked within 24 hours of the request being received and confirmed.

What happens during self-exclusion:

• Your account is locked and you cannot log in, deposit, or place bets.
• All promotional and marketing communications to your email and mobile number are suspended immediately.
• Any active bonuses or free bet credits in your account are forfeited in line with our Terms & Conditions.
• Any funds remaining in your account balance at the time of exclusion will be held securely and can be requested for withdrawal at the end of your exclusion period.
• If you attempt to create a new account during your exclusion period, 8kk will close that account as soon as the connection to your excluded identity is identified.

Setting deposit and spending limits is one of the most practical ways to keep your gambling within a budget you are comfortable with. 8kk provides a range of limit-setting tools that you can configure directly from your account settings at any time — no need to contact support unless you prefer to do so.

Deposit limits: You can set a maximum amount you are permitted to deposit within a chosen time window. Available limit periods are:

• Daily deposit limit — the maximum amount (in ৳ BDT or USDT equivalent) you can deposit in a single calendar day.
• Weekly deposit limit — a rolling 7-day cap on total deposits.
• Monthly deposit limit — a rolling 30-day cap on total deposits.

Loss limits: In addition to deposit limits, you can set a maximum net loss threshold for a daily, weekly, or monthly period. Once you have lost the set amount within the period, the platform will prevent you from placing further bets until the period resets.

Wager limits: You can also limit the maximum stake amount per individual bet or game round, which helps prevent single large bets that fall outside your comfort zone.

Important rules governing limit changes:

• Reductions to any limit take effect immediately upon confirmation.
• Increases to any limit are subject to a mandatory 24-hour review period before they become active. This cooling-off period is designed to prevent impulsive decisions made during a gaming session.
• Removal of a limit entirely follows the same 24-hour review period as an increase.

To set or update your limits, navigate to Account Settings → Responsible Gaming → Limit Management in your 8kk account dashboard. You can also request limit changes via the live chat support team.

A time-out is a shorter, temporary break from the platform — distinct from self-exclusion — that allows you to step back without committing to an extended exclusion period. It is ideal for players who feel they need a few days away to recharge, reassess, or simply take a planned holiday from gaming.

Available time-out durations:

• 24 hours — a single-day pause.
• 48 hours — a weekend break.
• 7 days — a one-week rest period.
• 30 days — a month-long cool-off (if you need a longer break, consider self-exclusion instead).

During a time-out, your account is temporarily locked. You cannot log in, deposit, or bet. Your account balance is preserved, and all scheduled withdrawals will continue to be processed. Marketing emails are paused for the duration of the time-out. Unlike self-exclusion, a time-out of 24 or 48 hours can be ended early upon written request to our support team — time-outs of 7 days or more cannot be shortened once activated.

Reality check reminders: Separate from time-outs, 8kk offers an optional reality check feature that displays a pop-up notification at intervals you choose (every 30 minutes, 1 hour, or 2 hours) showing how long your current session has lasted and your net win/loss for the session. This gentle nudge helps you stay aware of time spent and maintain a clear picture of your activity in real time.

Session time limits: You can also pre-set an automatic session cut-off, after which you will be logged out regardless of the game state. This is particularly useful if you find that long sessions lead to decisions you later regret. The session limit is applied at the account level and cannot be bypassed during active play.

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. It can affect anyone, regardless of income, background, or how long they have been gambling. Recognising the warning signs early is the most important step toward getting help.

Behavioural warning signs include:

• Spending more money or time gambling than you originally planned or can afford.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Lying to family members or friends about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
• Using gambling as a way to escape stress, anxiety, depression, or personal problems.
• Repeatedly trying and failing to cut back on or stop gambling.
• Gambling interfering with your job, studies, or family responsibilities.
• Continuing to gamble despite significant financial losses or personal harm.

If you recognise several of these signs in your own behaviour, we strongly encourage you to use the self-assessment checklist below and to reach out to our welfare team or one of the external support organisations listed in the Support Resources section of this page. Seeking help is a sign of strength, not weakness.